AV Monitoring

Every Room.Every Device.Watched 24/7.

Bullseye's AV monitoring layer watches every networked device in your conference rooms — every codec, display, microphone, camera, and control processor — in one live dashboard, across every brand, from one place. Issues get detected before they disrupt meetings, tickets get opened automatically, and Taurus engineers handle the fix.

Every major AV brand
24/7 detection
Sub-8-minute alerts
Auto-ticketed
10K+
Devices monitored nationwide
49
States with active deployments
<8m
Average detection time
24/7
Continuous coverage
The Monitoring Layer

What AV MonitoringActually Means.

AV monitoring is the visibility layer behind every well-run conference room environment — the real-time signal that tells you whether your AV is healthy, degrading, or already broken.

Most "AV monitoring" products stop at alerts. They tell your team something's wrong and leave the resolution to you. Bullseye goes further. The monitoring feeds directly into our engineering team, which means detection doesn't sit in an inbox — it becomes action.

If your current AV setup is made of manufacturer portals, half-configured tools, and people checking rooms manually before meetings, you don't have monitoring. You have hope.

Talk to a Taurus Engineer
01 / Continuous
Always On, Not On-Demand

Bullseye doesn't check in on your rooms when someone remembers to look. Every device reports its state continuously — health, uptime, connectivity, signal integrity — 24 hours a day, 365 days a year.

02 / Agnostic
Every Brand, One View

Crestron, Cisco, Logitech, QSC, Biamp, Extron, Poly, Shure, Sennheiser, Barco — if it connects to your network, Bullseye can see it. No more switching between five manufacturer dashboards.

03 / Predictive
Catches It Before It Breaks

Stealth Mode looks for patterns — a codec taking longer than usual to authenticate, a microphone signal degrading, a device restarting more often than normal. Problems get resolved in their formative stage, not after a meeting fails.

04 / Connected
Feeds a Human Response

Detection without resolution is just noise. Every Bullseye alert flows into our engineering workflow — auto-ticketed, prioritised, and assigned to a Taurus engineer for action.

Stealth Mode

How DetectionActually Works.

Stealth Mode is Bullseye's proprietary monitoring layer — a combination of device polling, signal-state analysis, and pattern detection that catches AV issues in the seconds and minutes before they affect a meeting.

1
Detect
Pattern Identified

Stealth Mode flags an anomaly — a display has stopped responding, a codec is failing authentication, a microphone signal is drifting. Sub-8-minute mean detection across our active fleet.

2
Ticket
Auto-Routed Incident

A ticket is opened automatically with room context, device details, a timestamp, and severity. No waiting for an end user to report it. Integrates with your existing ticketing system if you have one.

3
Engineer
Taurus Picks It Up

A real Taurus engineer — with decades of combined AV experience — is assigned the incident. Not a tier-1 agent, not a chatbot, not someone who reads from a script.

4
Resolve
Fixed Before the Meeting

Most issues are resolved remotely before the first meeting of the day. Your team often never hears about it — the first they know is the uptime number on the next monthly report.

The Fleet

What BullseyeWatches.

Every connected device in your AV environment, across every brand you've deployed. We don't require you to replace your gear — we monitor what's there.

Video Conferencing

  • Cisco Webex Codec
  • Logitech Rally / Tap
  • Poly Studio / Trio
  • Neat Bar / Board
  • Zoom Rooms controllers
  • Microsoft Teams Rooms

Displays & Projection

  • Samsung & LG commercial displays
  • NEC / Sharp large format
  • Barco video wall processors
  • Christie & Epson projectors
  • LG interactive displays
  • Planar OLED walls

Audio

  • Shure ceiling arrays & DSPs
  • Biamp Tesira & Parlé
  • QSC Q-SYS
  • Sennheiser TeamConnect
  • Yamaha ADECIA
  • Sound reinforcement amps

Control & Processing

  • Crestron CP4 / NVX
  • Extron IPCP & XTP
  • AMX Acendo & Mod-ES
  • Utelogy platforms
  • Black Box Emerald
  • Custom automation logic

Room Scheduling

  • Crestron Room Scheduling
  • Logitech Scribe & Tap IP
  • Joan & Robin panels
  • Evoko / GoGet displays
  • Outlook & Google Workspace feeds
  • Condeco integrations

Network & Supporting

  • AV-VLAN switches
  • PoE+ power monitoring
  • Dante & AVB networks
  • NVX / SDVoE streams
  • UPS & PDUs in AV racks
  • Signal integrity probes
If it's on your network, we can watch it. Ask about your exact stack.
Alerts & Response

From Alert toFix — In Minutes.

What happens after an alert fires is what makes Bullseye different from every other AV monitoring platform. We don't stop at the notification. Every alert is actioned.

  • Tiered severity. High-priority rooms — board rooms, executive suites, large events — get flagged for immediate engineer response.
  • Automated triage. Minor issues resolve via automated scripts; anything nuanced goes straight to a Taurus engineer.
  • Full audit trail. Every incident logged with detection time, resolution time, engineer, and root cause — monthly reports included.
  • Your existing tools, not ours. Bullseye integrates with ServiceNow, Jira, Freshservice, or just emails your inbox — you choose.

The result: by the time your IT team walks in, most things are already fixed.

Example — 06:47 AM

Training Lab, Floor 3.

06:47
Detection. Display reports offline via poll. Room flagged in dashboard.
06:48
Auto-ticket. Incident opened with room, device, severity, and prior-state snapshot.
06:49
Engineer assigned. Taurus on-call picks up the incident.
06:58
Remote reset. Display power-cycled via control processor; signal re-established.
07:04
Verified & closed. Room is green. Report row updated. 9:00 meeting unaffected.
Reporting

What You SeeEvery Month.

Monthly rollups give you the data you need for leadership, budgeting, and renewal justification — plus the granular detail to understand your fleet's health.

99.8%

Uptime, Per Room

Average and per-room uptime across your entire fleet. Spot underperforming rooms instantly.

182

Incidents Caught

Issues detected, prioritised, and resolved — with average detection and resolution times.

60%

Ticket Reduction

Typical drop in user-reported AV tickets after 60 days of Bullseye monitoring.

Full

Audit Trail

Every alert, every engineer action, every resolution — searchable for compliance and review.

Important Distinction

Monitoring Isn'tThe Same as Managed.

Most products in this space sell you visibility and stop there. Bullseye's monitoring layer is the foundation, but it's built to feed into a fully managed engineering response.

Monitoring Alone

You get a dashboard. You get alerts. Your IT team still owns the resolution — triage it, research it, dispatch someone, track it to close, update the stakeholders. Your monitoring tool doesn't know or care if the issue gets fixed.

Good for: Teams with deep internal AV resources who want just the visibility layer.

Bullseye — Monitored & Managed

Monitoring feeds a real engineering team. Detection triggers action. Taurus engineers pick up every incident, work it to resolution, and hand you a monthly report showing what happened and why.

Good for: Enterprises that want AV to just work — without another IT project to own.

Common Questions

About AVMonitoring.

The things IT and facilities leaders ask most often when evaluating Bullseye.

No. Bullseye is manufacturer-agnostic by design. If your AV devices connect to the network — which virtually every modern enterprise AV system does — we can monitor them. Older gear that predates networked control can usually be covered via control-processor telemetry or proxy monitoring.
Mean detection time across our active fleet is under 8 minutes. For critical rooms — board rooms, executive suites, large event spaces — we tune thresholds aggressively so detection happens in the 30–120 second range. Less critical rooms get lighter polling to reduce noise.
Yes — this is the core use case. One dashboard across every room, every building, every city. Bullseye was built for multi-location enterprise deployments and currently monitors rooms across 49 states and multiple countries from a single management platform.
Our core product is monitoring plus managed resolution — because the two together are what eliminates meeting failures. If you have a strong in-house AV team and want monitoring only, talk to us about a limited engagement — but most enterprises choose the full managed service because the monitoring is only useful if someone's acting on it.
No. Bullseye uses severity tiers and deduplication before anything hits your ticket queue. Low-severity informational alerts stay in our dashboard. Only actionable incidents — and only ones we're handing back to your team, if applicable — route to your ticketing system. Most clients only see summary reports.
Per-room monthly subscription — predictable, tailored to your environment. See the pricing page for the breakdown, or talk to us about a custom quote based on your room count, locations, and AV complexity.

See What You're
Missing Right Now.

Book a 30-minute demo. We'll walk you through Bullseye monitoring on live rooms — and show you the incidents your current setup almost certainly isn't catching.

Or call us at (888) 410-5747 · Backed by Taurus Technologies — 20+ years, 10,000+ projects